Thank you for choosing Mr. Norm's Nephew. We want you to be completely satisfied with your purchase, and we strive to provide excellent customer service. This Return Policy outlines our guidelines and procedures for returning products. By making a purchase on our website, you agree to comply with the terms and conditions stated below.
1. Eligibility for Returns
We accept returns for most products within 14 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any product that is damaged, used, or not in its original packaging may not be eligible for a return.
2. Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team within the specified return period, either by phone or email, to request a return authorization. Please provide your order number and a detailed explanation of the reason for the return.
b. Once your return request is approved, we will provide you with instructions on how to proceed.
3. Refund Process
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original payment method.
4. Non-Returnable Items
Certain products are non-returnable for hygiene reasons or due to their nature. These may include, but are not limited to, personal care items, intimate apparel, perishable goods, hats, buffs, and more. Please review the product description or contact our customer support team for more information on the eligibility of a specific item for return.
5. Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include providing a replacement, arranging for a repair, or issuing a refund.
All exchanges must take place in store. Please bring your item in for an exchange within 14 days of purchase.
7. Return Shipping Costs
Unless otherwise specified, the customer is responsible for the return shipping costs. In the case of a damaged or defective item, we will cover the return shipping costs. However, we reserve the right to request photographic evidence or other proof of the damage or defect before approving the return.
8. Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at email@example.com. We are here to help and will be happy to address any concerns you may have.