Thank you for choosing Mr. Norm's Nephew!

 

We are dedicated to providing you with a smooth and reliable shipping experience. This Shipping Policy outlines important information regarding our shipping practices. By placing an order with us, you agree to comply with the terms and conditions stated below.

 

1. Order Processing Time

Upon receiving your order, we will process it within 3 business days. Our team will carefully prepare your items for shipment, ensuring that they meet our quality standards.

 

2. Shipping Methods and Delivery Options

We offer various shipping methods to cater to your needs. The available options and estimated delivery times will be displayed during the checkout process. Please note that delivery times may vary depending on factors such as the shipping destination and the shipping method selected.

 

3. Shipping Destinations

We currently ship to addresses within Canada/USA. If your location is not included in our shipping destinations, we apologize for any inconvenience caused. Please contact our customer support team, and we will do our best to assist you with alternative options.

 

4. Shipping Charges

Shipping charges will be calculated based on the total weight of your order, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process before you complete your purchase.

 

5. Order Tracking

Once your order has been shipped, we will provide you with a tracking number and a link to track your shipment. You can use this information to stay updated on the status and estimated delivery time of your package. Please note that it may take some time for the tracking information to become available after the package has been shipped.

 

6. Customs and Import Duties

For international orders, please be aware that customs duties, taxes, or other import fees may be imposed by the destination country. These charges are the responsibility of the recipient and are beyond our control. We recommend contacting your local customs office for more information regarding customs policies and potential fees before placing your order.

 

7. Shipment Delays or Issues

While we strive to ensure prompt and reliable delivery, please understand that occasional shipment delays or issues may occur due to unforeseen circumstances such as extreme weather conditions, natural disasters, or logistical challenges. If your shipment is significantly delayed or if you encounter any problems, please reach out to our customer support team, and we will assist you in resolving the issue.

 

8. Shipping Address Accuracy

To ensure successful delivery, please provide accurate and complete shipping information when placing your order. We will not be held responsible for any shipping delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.

 

9. Return to Sender

In the event that a package is returned to us due to an incorrect or incomplete shipping address, the customer will be responsible for any additional shipping charges incurred for resending the package. Please review your shipping information carefully before finalizing your order.

 

10. Contact Us

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at mrnormsnephew@gmail.com We are here to help and will be happy to address any concerns you may have.